Happy Customers Tell 400 (with Blogs)
Those of you in customer service know that, historically, a happy customer tells 5 people, while an unhappy customer tells 100. While that was true in the past and likely remains true for verbal...
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Servant Leadership Observer – March 2011
This month’s update brings more interesting servant leadership news out of Africa and many great blog posts, including topics on mentoring and reflections on servant leadership in the Super Bowl. There...
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Servant Leadership Observer – September 2011
After a hiatus of monthly news updates, we resume the Servant Leadership Observer with September, 2011 news. I’ll post the October edition soon. In the meantime, the September edition captured a lot of...
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Servant Leadership Observer – October 2011
Welcome to the October edition of the Servant Leadership Observer. This month brought several news events, including a release by the C12 group highlighting the benefits of servant leadership in...
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Servant Leadership Observer – Spring 2012
Welcome to the Spring 2012 edition of the Servant Leadership Observer – your most comprehensive source of servant leadership news, events and blog posts. The obvious themes this quarter include...
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